The FTC says Hims & Hers shared sensitive patient information with advertising platforms and made subscriptions hard to cancel. Here’s what the lawsuit means for your privacy and online accounts.
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What Happened?
The FTC filed the lawsuit on Wednesday with California and Utah. It covers the company’s privacy, billing, and subscription practices.
The complaint says Hims shared lists of certain customers with advertising platforms. It also used tracking tools on its website.
These tools can record what visitors view or click and send that information to outside companies.
The FTC says these practices conflicted with Hims’ promises of a private and secure online care process.
Hims & Hers denies the claims. The company says its privacy policy gives customers control over how their information is handled.
Health details can make phishing emails, fake calls, and impersonation attempts more convincing. A message may mention a condition or treatment to gain your trust.
Also, your information may have been leaked in another incident without your knowledge.
If you are unsure whether your information was leaked, automatic monitoring can help you spot problems earlier.
Futureproof monitors your data for leaks 24/7 and helps you reduce scam risks with simple, clear steps.
Who Was Affected and What Information Was Shared?
The complaint does not say how many Hims & Hers customers were affected.
According to the FTC, the information included:
- Sensitive details about medical conditions
- Lists of certain customers
- Actions taken by visitors on the Hims website
Hims customers may seek treatment for sexual health, mental health, and other private conditions.
The FTC did not publicly list Social Security numbers or payment card details among the information sent to advertising platforms.
Futureproof monitors your information for data leaks 24/7 and guides you with clear steps to keep it safer from scams.
Run a free checkHow Hims Shared Customer Information
The FTC says Hims used two main methods to share customer information.
First, the company reportedly sent lists of certain customers directly to advertising platforms.
Second, Hims used third-party tracking technology. This is code placed on a website to record visits, clicks, and other actions.
The complaint says this information was sent to outside platforms while Hims promoted its service as private and secure.
The lawsuit focuses on company data-sharing practices rather than a criminal break-in.
At Futureproof, Kevin explains digital safety in simple words, with clear tips and zero fluff. He holds a degree in information technology and studies fraud trends to keep his tips up-to-date.
In his free time, Kevin plays with his cat, enjoys board-game nights, and hunts for New York’s best cinnamon rolls.
